Refund and Returns Policy

Refund and Returns Policy


This policy outlines the procedures governing refunds and returns within our organization. Please note that this policy is in effect for 30 days from the date of purchase, after which full refunds or exchanges will not be provided.

Eligibility Criteria for Returns

To be eligible for a return, the item must meet the following criteria:

  1. Unused and Original Condition: The item must be unused and in its original condition.
  2. Original Packaging: It should be returned with its original packaging.


Certain items are exempt from returns. These include:

  • Perishable Items: This category covers items like food, flowers, and newspapers.
  • Intimate or Sanitary Products: Products falling under this category cannot be returned.
  • Hazardous Materials and Flammable Substances: Items such as hazardous materials and flammable liquids or gases are also non-returnable.

Additionally, the following items are strictly non-returnable:

  • Gift Cards
  • Downloadable Software Products
  • Specific Health and Personal Care Items

Please note that we require a valid receipt or proof of purchase for processing returns. Do not return items directly to the manufacturer.

Partial Refunds

Partial refunds may be considered in the following circumstances:

  • Items with Signs of Use: Items that show obvious signs of use may be eligible for a partial refund.
  • Opened Items: For items like CDs, DVDs, or software that are not in their original condition.
  • Items Damaged or Missing Parts: If an item is damaged or has missing parts, provided it’s not due to our error.
  • Items Returned After 30 Days: Items returned more than 30 days after delivery are also eligible for partial refunds.

Refunds Process

Upon receiving and inspecting the returned item, we will send you an email notification regarding the approval or rejection of the refund. If approved, the refund will be processed and automatically applied to your original payment method within a specific timeframe.

Late or Missing Refunds

If you have not received your refund, please follow these steps:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank.

If the refund is still not received, please contact us at

Sale Items

Refunds are only applicable to regular-priced items. Sale items are non-refundable.


We only replace items if they are defective or damaged. To request an exchange, contact us at and send the item to: 

83 Brompton Ave,Colwyn Bay,Clwyd,LL28 4TP,United Kingdom


If the item was marked as a gift and shipped directly to you, a gift credit for the item’s value will be issued upon receiving the returned item. If it was not marked as a gift or the gift giver had the order shipped to themselves, a refund will be issued to the gift giver.

Shipping Returns

To return your product, please mail it to:

83 Brompton Ave,Colwyn Bay,Clwyd,LL28 4TP,United Kingdom . Please note that you are responsible for the return shipping costs, which are non-refundable. For high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

For any inquiries related to refunds and returns, please do not hesitate to contact us at

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